Privacy Policy

Last Updated: August 28, 2025

This Privacy Policy describes how Green Planet Cleaning Services ("Green Planet," "we," "us," or "our") collects, uses, and discloses your information when you visit our website, use our online calculator, or book our services (collectively, the "Services").

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Services.

A. Information You Provide to Us:

• Contact Information: When you request an estimate or book a service, we collect your name, email address, phone number, and physical address.
• Service Details: We collect information about your home, including square footage, number of rooms, and any specific cleaning needs or add-ons you select.
• Payment Information: All payments are processed by our secure third-party payment processor, Square. We do not directly store your full credit card information on our servers.
• Communications: We may collect information when you contact us with questions or for customer support.

B. Information We Collect Automatically:

• Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to help our site function, understand user behavior, and for marketing purposes. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To create estimates, schedule and dispatch our cleaning teams, process payments, and send you service-related communications (such as appointment reminders).
• To Improve Our Services: To analyze how our website and calculator are used, allowing us to improve functionality and user experience.
• For Customer Support: To respond to your questions and resolve any issues.
• For Marketing: With your consent, we may send you promotional emails about new services or special offers. You may opt out of these communications at any time.
• For Safety and Security: To protect our clients, our team, and our business from fraud or other malicious activity.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processing (Square), email delivery, and website analytics (Google Analytics). These companies are authorized to use your personal information only as necessary to provide these services to us.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of our clients or the public.

4. Your Data Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include:

• The Right to Know: You have the right to request that we disclose what personal information we collect, use, and share.
• The Right to Delete: You have the right to request the deletion of your personal information that we have collected.
• The Right to Opt-Out: We do not sell personal information, so there is no need to opt out.
• The Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us using the information below.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Green Planet Cleaning Services
4040 civic center drive, San Rafael CA 94903
info@greenplanetcleaningservices.com
1(415)895-0996