Think of the cleaners/service providers as an airplane (or airline). Every day they encounter countless opportunities to delay their schedule – weather, traffic, unprepared customers, etc. Once a delay occurs it generally ripples through the schedule and ultimately will impact the entire schedule. By scheduling an arrival window, the cleaners are able to provide a reasonable expectation of their arrival time, even if minor delays occur.
We require a two-hour block window around the scheduled appointment. For example, an 11:00 am scheduled appointment means that the cleaners can arrive anytime between 10:00 am to 12:00 pm.
If you need a firm time we would advise you to schedule the first thing in the morning appointment. Your flexibility is very much appreciated.