Here are some of the frequently used questions that we hear from our customers.
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We are a 100% Green, Licensed and Insured company that for many years have offered reliable service for our customers. Our cleaning services are thorough, consistent and customized. We can work on your budget and follow instructions within your needs.
We are very worried with Organization and Hygiene:
Our team members make sure that while they are cleaning, they will also organize your home and put it back the way you want it to be.
We understand that hygiene is a important fact about home cleaning and keeping a germ free environment is one of our major concerns. And that’s why we use different colors of microfiber rags to clean the restrooms areas from the other places.
Our price is customized for each client. Our many years of expertise in professional cleaning helped us understand that each customer is unique and need a different type of service. We work with a flat rate fee customized for each client. To help us understand about your needs, we will offer a Free Estimate at your place or you can try our web Price Estimator.
You can also contact us at 1(415) 895-0996.
Green Planet Cleaning Services team arrive equipped with basic cleaning products, although we require that you have basic cleaning tools in your home such as a broom and dust pan, a sponge, a toilet bowl brush, a step stool and garbage bags.If you would like us to use your own products , we will be more than happy to.
To help us provide a better service to you, we ask our customers to pickup clothing, toys, put dishes away and any other household item that you think will be on our way.
You will have two uniformed people cleaning your place – a team leader and a team member. Rarely you will have three people or one person depending on the size of your place. It will most of the times occur when it is an emergency/same day cleaning that you need done or if you have a small place that can be done thoroughly with just one person. Our company staff understand that you care about your place privacy and we will do our best to work something that will satisfy your needs.
We will do our best to ensure the same people are at your place every time. At least one of the two people that regularly cleans your place will be there.
No, Most of our customers are not at home during the cleaning and they trust us with their keys. The majority of our customers even prefer not to be home so we can provide a better service.
If you have a long term services with us and you need a specific time for the crew to arrive, we would recommend that you choose first thing in the morning or in the end of the day. Our company don’t guarantee the exact time to arrive at your place because we may encounter things that can delay our time (traffic, a customer that need an extra cleaning,etc). When we schedule the cleaning we ask our customers to give at least a one hour frame for our team arrive.
Green Planet Cleaning Services staff will find another day to reschedule your cleaning appointment. Please call 24hr before scheduled time with a better day/time for your cleaning schedule.
Payment are due on the day of the scheduled service. When you start using our services you will need to register with your payment info at our Customer Account page. We will bill you automatically after the job is completed.
Please note that our website is totally secured with our Sitelock security system.
Our team members are trained and insured. They will arrive uniformed at your home and ready to provide the best services to you. Our crew team will always respect you and will never smoke or drink at your place. Every person that works with Green Planet Cleaning Services receive a training before start working at your place.